Skip to main content

Effective Date: 10 October 2023

At Pinky Promise, we value our clients and are committed to providing a satisfying and transparent experience when you purchase feet images and videos. Please read our refund policy carefully before making a purchase to understand your rights and responsibilities.

  1. Refund Eligibility:

We understand that circumstances may arise where you might request a refund for the feet images and videos you have purchased. You may be eligible for a refund under the following conditions:

1.1. Technical Issues: If you experience technical issues or are unable to access the content you’ve purchased due to problems on our platform, please contact our support team. We will make reasonable efforts to resolve the issue, and if we are unable to do so within a reasonable time, you may be eligible for a refund.

1.2. Unauthorized Charges: If you believe that an unauthorized charge has been made on your account, please contact us immediately. We will investigate the situation and refund the unauthorized charge if necessary.

1.3. Compliance with USC 2257: Pinky Promise strictly complies with the requirements of USC 2257 and ensures that all models in the content are over the age of 18. If, however, you have reasonable cause to believe that a violation of USC 2257 has occurred, please contact us with the relevant information and evidence. We will investigate the matter and issue a refund if a violation is confirmed.

  1. Non-Refundable Items:

The following circumstances do not qualify for a refund:

2.1. Change of Mind: We do not provide refunds for content that has been purchased but is no longer desired due to a change of mind. It is essential to make your purchase decisions carefully.

  1. How to Request a Refund:

If you believe you are eligible for a refund under the conditions mentioned above, please follow these steps:

3.1. Contact Support: Reach out to our customer support team within 30 days of your purchase by emailing info@pinkypromise.online with the following information:

  • Your username and account information.
  • Details of the purchase, including the transaction ID and date.
  • A clear description of the issue and why you are requesting a refund.

3.2. Provide Supporting Documentation: If your request is related to technical issues or unauthorized charges, please provide any supporting documentation or information that can help us investigate the matter effectively.

  1. Refund Processing:

4.1. Evaluation: Our team will thoroughly review your refund request, considering all relevant information and documentation provided.

4.2. Notification: We will notify you of the outcome of your refund request within a reasonable time.

4.3. Refund Method: If your refund is approved, we will process the refund using the same payment method you used for the original purchase, unless otherwise specified.

  1. Compliance with USC 2257:

Pinky Promise ensures full compliance with USC 2257. If you have concerns regarding the age of models in the content, please report it to us, and we will investigate the matter promptly. We take these matters very seriously.

If you have any questions or need further assistance, please contact our customer support team at info@pinkpromise.online